Code of ethics

The VCU Office of the Ombudsperson operates independently of ordinary line and staff structures. The office reports to the Office of the Provost and Vice President for Academic Affairs regarding administrative and budgetary purposes, but not regarding the substance of matters discussed in the office. Its services supplement other administrative processes and formal grievance procedures available at the university. When providing services, the ombudsperson adheres to the International Ombudsman Association’s Code of Ethics [PDF] and their Standards of Practice [PDF].

International Ombudsman Association

The International Ombudsman Association was formed following the merger of the University and College Ombuds Association and The Ombudsman Association. IOA is the largest international association of professional organizational ombuds practitioners in the world, representing more than 500 members from the U.S. and across the globe.